Valio's social responsibility implies increasing employees 'and milk producers' well-being at work and occupational safety, increasing customer and consumer satisfaction, and interacting with stakeholders.


Personnel principles

Valio’s personnel principles are built on personal responsibility. Each Valio employee occupies the role of an active agent in the work community and is responsible for developing themselves, their working capacity, and the quality of their work.

Alongside personal responsibility, it’s important to co-operate well at the interfaces, which can be achieved when we help each other. Mutually respectful co-operation involves both asking for and offering help, setting an example, and benefiting from diversity.

Since our operating environment is constantly changing, we have to find new, creative solutions. That’s possible when we experiment and learn together. Giving and utilising feedback are essential elements in learning, as is a culture where errors are taken as opportunities to learn. The fourth Valio Personnel Principle is that our work delivers results, which can be achieved when the actions of each Valio employee are based on our common goals.

Leadership promise

The task of Valio supervisors is described in the leadership promise “I encourage employees to reach our common goals”. The leadership promise is good supervisory work to which each Valio employee is entitled.

Personnel development

The know-how required to run Valio’s business operations is ensured by developing leadership, supervisory work, and professional skills. The company offers its employees opportunities for training, coaching, and job rotation.

In 2016, Valio offered training to members of its personnel for the roles of supervisor and expert, as well as training related to quality, the environment, and safety. Particular support was offered on work guidance, familiarisation, and the well-being and co-operation of supervisors and work communities.

The development of good leadership has been a focal area at Valio since 2009. In 2016, this involved coaching directed at all supervisors and We Make the Best coaching which sharpened our common view of quality and specified our goals.

Occupational safety

Valio’s goal is zero accidents. Systematic work is carried out to promote occupational safety.


Our goal is to eliminate or minimise hazards to the personnel, operations, and property.

The goal is zero accidents.

Safety principles

  • Occupational safety development at Valio is a group level strategic indicator.
  • We handle safety issues regularly at various management events.
  • We identify hazards and evaluate the risks that may result from them.
  • We continuously improve the working environment, and the safety of our working methods.
  • Everyone shall notify risks they observe and respond to any unsafe work activities.
  • We always comply with safety regulations and instructions.
  • All hazard situations, accidents and incidents shall be investigated.
  • We improve employees’ safety awareness and know-how.
  • Rescue plans are in place at all sites and emergency exercises are arranged regularly.
  • We develop our operations in order to speed recovery from serious exceptional situations.

Significant reduction in the number of long absences due to occupational accidents

The number of occupational accidents decreased by 8% on the previous year. Accident frequency stood at 25.6 per million working hours. Absences compensated due to occupational accidents decreased considerably, by 65% compared with the previous year. The number of days for which compensation was paid decreased, as there were considerably fewer long absences caused by occupational accidents.

19% of the accidents occurred on the way to or from work, and 2% were instances of occupational disease. There were no fatalities.

The highest number of accidents and absences resulted from falling and tripping, constituting 25% of all accidents. The second highest number resulted from sudden physical load, 18% of cases.

Valio records as accidents all cases that result in absence from work or involve treatment costs.